FAQs

Your tree may take up to 30 days to set roots. An initial progress report will be provided within three months of purchase, including confirmation when the tree is placed in the field and assigned a unique tree number.

If your tree dies within the first year, Mitra Mundo will replace it at no additional cost.

After the third year we can refer you to the local self-directed farming program, which supports Mayan communities where you can directly employ local labor to collect and process your harvest.

No, the purchase grants ownership of the tree(s) and the future harvest associated with the tree(s), but not the land itself or any rights to it.

Yes, you will receive a Tree Ownership Certificate, which includes your name, the number of trees owned, and the unique tree number(s).

Mitra Mundo is not liable for losses or damages resulting from natural disasters, fires, war, acts of God, or other uncontrollable events. Additionally, the buyer is responsible for complying with local laws and regulations and agrees to hold Mitra Mundo harmless from any claims or disputes.

We accept various payment methods. Please contact us or refer to your receipt for more details.

Yes, you are welcome to visit your tree at Mitra Mundo Kratom Farm and participate in its harvest.

For any inquiries, please reach out through our website or customer service contact information provided on your receipt.

While we take every step to ensure optimal growth, we cannot guarantee specific harvest yields due to factors beyond our control, such as weather conditions.

Progress updates, including initial germination and field placement, will be sent via email or other agreed-upon communication methods.

Your receipt will confirm the date of purchase, receipt number, customer name, number of trees purchased, total amount paid, and payment method.